Refund policy

Swiss Toniq Return & Exchange Policy

30-Day Satisfaction Guarantee
Your satisfaction with your skin and your skincare routine is very important to us. If a product does not suit your skin or you are not fully satisfied with your purchase, please contact us within 30 days of receiving your order. Unfortunately, we are unable to process returns after this period.

If you need help finding the right product for your skin, Fiona (our Botanical formulator and skin advisor) will be happy to offer personalized guidance. If needed, we can provide a replacement or refund via store credit note for the purchase price (excluding shipping costs).

5-Day Defective Product Guarantee
If you receive a product that is broken or appears faulty, please notify us within 5 days of delivery so we can assist you promptly. Requests submitted after this period will unfortunately no longer be eligible for a replacement or refund (credit note).

Our products are made with 100% natural ingredients that are uncooked, unprocessed and therefore fresh and alive, which means slight variations in texture or consistency can occasionally occur. Please rest assured that each batch is nutrient tested and these natural variations do not affect the product’s quality, benefits, or effectiveness.

Exchanges
If you accidentally ordered the wrong product, you may return it unopened for an exchange of equal value. Please note that shipping costs for exchanges are the responsibility of the customer.

Important Notes

• Refunds are issued only as store credit in the form of a credit note code. 
  
• We do not provide prepaid return labels, and return shipping costs are the responsibility of the customer.
  
• When submitting a request, please include your order number and the reason for the return or exchange so we can guide you through the next steps.