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15 Day Refund Policy

If you are not totally satisfied with any of our products we offer a 15 day return policy. This means you have 15 days after receiving your item and using it, to return it to us and request a replacement or credit note. 

To start a return, you can contact us at: info@swisstoniq.com and we'll send instructions on where to send your package.

For more questions about returns please see our Help Centre (at the top of our website)


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on gift cards.