Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select.

You'll be automatically charged for each scheduled delivery using the payment method provided when you subscribed, unless you choose to update your payment method through your account.

Subscriptions are subject to a minimum commitment of 3 billing cycles/orders. Once the minimum commitment has been completed, you may cancel your subscription at any time before your next scheduled order. Simple email us and we'll take care of the cancellation for you. 

If you would like to try a product before committing to a subscription, we recommend purchasing the product as a one-time purchase first. This allows you to try the product without entering into a recurring subscription.

You can view your subscription through your customer account or by using the subscription management link provided in your order confirmation or subscription emails. You can contact us via chat or email for any changes on your subscription. 

For returns and refunds, please. visit our Return & Refund page. 

Pre-orders

When you purchase a pre-order, you are purchasing a product that is soon to be available, such as a new product that has not yet been released. You will complete your purchase and pay the full amount at checkout. Your order will be shipped once the product becomes available.

Pre-orders are only available for products that are specifically offered as pre-orders. Products that are currently out of stock are not normally available for purchase. If you happen to purchase an out-of-stock product, we will contact you to explain the situation and we'll ship the order as soon as it becomes available. 

If you wish to cancel your pre-order before it has been fulfilled, please contact us as soon as possible. Once the order has been processed and the status changed to "In progress", it can no longer be cancelled. 

For returns and refunds, please. visit our Return & Refund page.